NHTSA Complaint #11693305 — 2024 HYUNDAI PALISADE

The contact owns a 2024 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle vibrated and failed to stop as intended. In addition, the contact noticed an abnormal sound before the vehicle slid while stopping. No warning lights were illuminated. The contact stated that the failure only occurred while driving on uneven pavement. In addition, the contact stated that the vehicle was taken to the dealer several times; however, the failure was not duplicated. The vehicle was taken to the dealer, and a mechanic performed a ride-along with the contact and confirmed the failure. The vehicle was diagnosed with ABS failure. The contact was informed that the ABS system needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that there was no fix for the failure. The contact stated that the failure had occurred seventeen times within six weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 150.