NHTSA Complaint #11716351 — 2024 HYUNDAI PALISADE

Approximately 4 months after purchasing our 2024 Hyundai Palisade Calligraphy we started experiencing a serious steering issue. When driving slow while making turns, either right or left whether going forward or reverse the steering wheel intermittently abruptly stops mid turn and locks with a big bang. It forces me to apply the breaks because I cannot complete the turn. After about 10-15 secs the steering wheel releases with a loud pop, and spins the opposite direction in which I’m trying to turn, leaving the wheels one way and the steering the other. At that point I’m able to regain control of the steering wheel and continue my turn and start driving but on many occasions it has caused me to almost be T-boned by other vehicles when this happens at an intersection or or hit from behind. We have taken the Vehicle to 3 different Hyundai service centers in 2 different states in the last 23 months. All claim they’re not able to replicate the issue and to bring it back if it continues which we have. It’s currently in service and has been for 2 1/2 weeks. They informed me that they plan on replacing the steering column but it’s unknown if this will fix the issue. I may still have the same issues which will further put my family at risk of harm or death if it continues and we are hit.