NHTSA Complaint #11686882 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated that while driving 60 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the transmission independently shifted. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The contact was informed that there was no failure with the transmission because there was no sound coming from the transmission. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact, who was an ex-certified mechanic, stated there was an issue with the vehicle. In addition, the contact referenced an unknown recall which had a similar failure description; however, the VIN was not associated. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.