NHTSA Complaint #11674159 — 2020 FORD EXPLORER
SEATS issue reported to NHTSA
Complaint Details
| ODI Number | 11674159 |
| Vehicle | 2020 FORD EXPLORER |
| Component | SEATS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OR |
Consumer Description
3rd row seats have a malfunctioning system causing the headrests to not lift back up after seat is down, seat goes down with an automatic button but then headrest on both sides do not lift up as they should. This poses a very serious risk to children in the back seat who are now leaned and pushed forward by this headrest which is folded down over the seat and will not go up. After a lot of research I have seen that this is a very common issue with this year of Explorers.
Related Complaints for the 2020 FORD EXPLORER
Other SEATS Complaints
#11710396
The 2nd row seat folding buttons have been malfunctioning for years and folding unexpectedly but Ford would simply sa...
#11698588
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the second-row ...
#11689837
At 45,000 miles the third row driver side headrest broke and the seat will not fold and is a safety hazard for the se...
#11681588
The contact owns a 2020 Ford Explorer. The contact stated that while loading her children into the vehicle, the drive...
#11679465
1. Passenger rear middle seat folds up randomly and repeatedly when someone is sitting in it. It's triggered by press...
Recent Complaints for the 2020 FORD EXPLORER
#11719340
EXTERIOR LIGHTING
Passenger headlight, LED low beam has gone out. Daytime running lights, high beam, and turn signal still work. Tried ...
#11718691
UNKNOWN OR OTHER
My Explorer has the optional double moonroof with an electric sunshade that opens or closes with a button. A week ago...
#11718314
ENGINE
I own a 2020 Ford Explorer with approximately 85,776 miles. The vehicle has experienced two separate loss-of-propulsi...
#11718314
POWER TRAIN
I own a 2020 Ford Explorer with approximately 85,776 miles. The vehicle has experienced two separate loss-of-propulsi...