NHTSA Complaint #11643970 — 2017 FORD EDGE

Started car and heard rattling noise. Took the car to shop and was told it was the flex plate. Called Ford to see if I could get it repaired under CSP 22n12 I was told I COULD NOT because I previously took my car to the Ford dealer because it was driving rough and making a sound so I took it in to see if it was the flex plate (another Ford dealer diagnosed it with the coolant intrusion issue) and because they said they inspected it and despite making no repairs the dealership closed the CSP 22N12 on my car. I called Ford Customer Service and was told I could file a complaint but there is nothing that they can do. First I had to deal with coolant intrusion and now the flex plate! I think it’s horrible that the consumer has to keep being financially responsible for the flaws of this suv. Another defective part that I’m left paying for and now my car has to just be parked until I can afford it.