NHTSA Complaint #11640442 — 2013 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11640442
Vehicle	2013 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	January 25, 2025
Date Filed	February 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Driving 65 mph. 4 passengers. Pillar trim came off and slammed into window. Caused us to veer into another lane almost hitting another vehicle. Passenger side did this in 2023. My husband had to order part and fix it. Right after fix, a recall was issued. Called 5 times in 2024 for recall fix. Was told parts not available. While going to Fort Lauderdale cruise port January 25, 2025, the Driver’s side came off almost causing a crash collision that would have killed us all. Cannot get any shop to fix and was told to keep driving the vehicle. The rubber/part hanging from Explorer.

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