NHTSA Complaint #11685502 — 2013 FORD EXPLORER

The A-Pillar trim pieces on both sides of the windshield began coming apart while driving on the highway, luckily, a piece did not impact other vehicles behind me. I went to the dealer and they removed both trim pieces several months ago and they have not followed up to install the new parts. They say they are not available. The first notification I received from Ford by mail is dated February 2024 (more than 1.5 years ago). The vehicle looks like crap and Ford is not fulfilling their obligation. Perhaps NHTSA can exert enough pressure to force them to accomplish the repairs. Are they waiting for someone to get hurt or die from flying trim debris before they act? Ford can and has to make the parts and make them available to address their flawed product. Thank you.