NHTSA Complaint #11713707 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. While driving approximately 70 MPH, the passenger’s side A-pillar trim was blown off the vehicle by the slipstream. The dealer was not contacted because the contact had previously called the dealer and was informed that the part to repair the vehicle was not available. The VIN was included in NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 145,000.