NHTSA Complaint #11638290 — 2018 HYUNDAI SONATA STEERING

Complaint Details

ODI Number	11638290
Vehicle	2018 HYUNDAI SONATA
Component	STEERING
Date of Incident	December 11, 2024
Date Filed	January 24, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Lost control of the car - the car was brought in to Hyundai Maxon in Union, NJ and were told the steering column was defective and the car is not safe to be driven, needed a steering column replacement. Dropped the car off 12/12/2024 and was quoted for the replacement of the part (with a new one). On January 17, 2025—36 days after the dealership had my car—I was informed that the required part was unavailable nationally, with no ETA for availability. The fact that this critical part is unavailable at a national level raises significant concerns. Is this indicative of a broader manufacturing issue? Hyundai has provided no explanation or transparency regarding why this part cannot be sourced, further compounding my frustration as a loyal customer.

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