NHTSA Complaint #11719276 — 2018 HYUNDAI SONATA

The component involved is the engine (2.4L Theta II gasoline engine) in my 2018 Hyundai Sonata. The malfunction involves excessive internal engine oil consumption between oil changes. The vehicle consumes oil at an abnormal rate, requiring frequent top-offs to prevent low oil levels. The vehicle is available for inspection upon request. This condition creates a safety risk because excessive oil consumption can lead to critically low oil levels, engine seizure, sudden engine stall, or loss of propulsion while driving. A sudden engine stall or loss of power while operating at highway speeds could increase the risk of a crash. The problem has been inspected and documented by an authorized Hyundai dealership. During service, the dealership recorded that the customer reported oil burning between oil changes and noted evidence of engine oil consumption. No permanent repair has been performed. The issue remains unresolved. Hyundai Motor America has not physically inspected the vehicle directly but has reviewed the case through customer care. The manufacturer has required additional diagnostic testing at the owner’s expense as a condition of further evaluation and declined to authorize testing at no cost or provide assurance of reimbursement. No crash, fire, or injury has occurred to date. The vehicle has not been inspected by police or insurance representatives. There were no warning lamps illuminated at the time the oil consumption was first observed. The condition was first noticed when oil levels were found to be significantly low between scheduled oil changes. The issue has been ongoing and progressive. Given the known history of engine-related issues involving Hyundai Theta II engines, I am submitting this complaint due to concerns that continued oil consumption may result in engine failure, sudden stall, or loss of propulsion while driving, creating a potential safety hazard. The vehicle remains in service but the condition has not been corrected.