NHTSA Complaint #11718006 — 2018 HYUNDAI SONATA

To Whom It May Concern, My name is [XXX] , and I am formally escalating serious ongoing issues with my 2018 Hyundai Sonata. Despite repeated attempts to resolve these concerns through the dealership, my vehicle continues to experience excessive oil consumption, engine failures, and additional mechanical issues, all while under warranty. I am now seeking immediate corporate intervention. Timeline of Events and Mismanagement: •2024(~62000 miles): First reported oil leak and excessive oil consumption. Directed to complete multiple 1,000-mile oil consumption tests. I complied fully. •2024: Repeatedly redirected between service advisors, received conflicting instructions, misleading guidance, and poor communication. No effective resolution was provided. •2025: Completed extensive additional diagnostic testing as requested. Despite full compliance, no clear corrective action was taken. •2024–Present: Vehicle brought to Hyundai on US 19 in New Port Richey approximately 13–15 times for engine-related concerns. Each visit demonstrated neglect, miscommunication, and failure to properly address documented issues. •February 11, 2026: After proper diagnostics, vehicle found to have two additional oil leaks, including a head gasket and valve cover requiring replacement, with total estimated repair costs exceeding $3,000. I was advised I must repeat all testing already completed in 2024 before final determination. •Vehicle is currently at 71,332 miles. Impact: •Delays and repeated unnecessary testing pushed my vehicle beyond warranty limits. •Mismanagement caused significant financial burden, emotional stress, and frustration. •If initial oil consumption issues had been properly addressed under warranty, the current extensive engine failures could likely have been avoided. Immediate Requests: 1Full review of my complete service and diagnostic history. 2Warranty or goodwill coverage for all necessary engine repairs, including head gasket and valve cover INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.