NHTSA Complaint #11681369 — 2018 HYUNDAI SONATA

I first noticed that my vehicle was consuming an excessive amount of motor oil, with the oil change light coming on every 1,500–2,000 miles. I routinely had to add oil between changes to keep it running. On May 30th, while driving on surface roads, I heard clanking noises from the engine. When accelerating, the vehicle clanked heavily, and then went into “limp mode,” limiting acceleration to about 10 MPH before struggling up to 30 MPH. I added oil, but a local shop diagnosed it with code P1326 (knock sensor) and advised that Hyundai engines are prone to failure around 100,000 miles and that I should take it to the dealer for warranty evaluation. I contacted Graham Hyundai, who told me they could not see the vehicle until July 1st and that I would be responsible for towing. I dropped the vehicle off on July 1st, but it was not inspected until July 8th or 9th. I was later told Hyundai was being consulted. Around July 15th–16th, the dealership informed me that I would need $1,500 in repairs. They stated the engine had passed the Hyundai Bearing Clearance Test (a $350 charge) and that Hyundai required me to pay for an ECU “KSD logic” upgrade ($175). They also stated the engine valve cover was leaking, requiring new spark plugs, for a total of $532. Additional charges included an oil change and other shop fees and taxes. After repairs, I was instructed to drive 1,000 miles and then return for an oil consumption test. After approximately 1,000 miles and four weeks, the dipstick check showed the vehicle had consumed nearly all of its oil. I was then told I now need a combustion chamber cleaning, costing approximately $850 and requiring three days in the shop. Given the oil consumption issues, repeated engine warnings, limp mode incident, and the significant costs already incurred for testing and required upgrades, I am requesting that my engine be replaced under warranty and that all fees I have already paid be reimbursed. Rather than keep paying for work.