NHTSA Complaint #11505804 — 2018 HYUNDAI SONATA

I was driving on freeway and all dashboard warning started to flicker on and off simultaneously then my steering wheel locked in place. I was unable to stop or turn wheel and had to maneuver car until it came to a stop. I had to get it towed home. I spoke with dealership and asked me to tow it to them so they can look at it and gave me a report that mention nothing about what I originally told them it did while I was driving but pointed out everything else that was wrong with it that added up to more than $4,500.00 in repairs. Dealership guy got upset that I asked him to email rather than phone calls and didn’t want to answer anything through email only phone calls he was refusing service and kept pushing us to approve all the other expenses without telling me anything about why the car did what it did. He then told me that it was my fault since car was just passed over 100,000 miles and I should’ve known that was going to happen. Luckily nobody got hurt during this. My wife was pregnant at the time and thank goodness nothing bad happened and dealership guy was so unprofessional and rude and just wanted our money rather than help by giving us any answers.