NHTSA Complaint #11698025 — 2018 HYUNDAI SONATA

During multiple dealership visits in 2025, my 2018 Hyundai Sonata Limited 2.0T was repeatedly returned in unsafe condition. Southern Hyundai installed both front CV axles and torqued them incorrectly. The right axle was later confirmed under-torqued by about 50 ft-lbs, and the left axle was later found over-torqued 40ft-lbs Priority Hyundai later identified and corrected the under-torqued right axle, which briefly improved symptoms but did not resolve the underlying issue. When I returned for a follow-up on October 29, 2025, for a documentation-only appointment due to an active corporate case, the dealer ignored my instructions and altered evidence by loosening and re-torquing the left axle nut without consent. They recorded the torque at 250 ft-lbs in the repair order but failed to capture the required photos or before/after readings and referenced the wrong vehicle’s torque specification (Hyundai Elantra) in the documentation. Since then, the vehicle has continued to show steering pull, vibration, and instability at speed. Several visits showed only 0–3 miles of verification driving after safety-critical repairs involving brakes, suspension, and driveline components. Aftermarket parts were installed when OEM parts were promised, and uneven tire wear developed quickly. Safety risks include wheel-bearing damage, steering loss, and driveline separation due to repeated improper torque and altered evidence. Independent Firestone and Honda technicians have verified these issues. The matter remains under active Hyundai Corporate Case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)