NHTSA Complaint #11625963 — 2019 FORD F-150

The contact owns a 2019 Ford F-150. The contact stated that the vehicle was making an abnormal rattling sound on cold starts. The vehicle was taken to an independent mechanic, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The mechanic related the failure to Customer Satisfaction Number: 21N03. An unknown dealer was notified of the failure. The manufacturer was notified of the failure and a case opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.