NHTSA Complaint #11625375 — 2023 KIA SORENTO HYBRID

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11625375
Vehicle 2023 KIA SORENTO HYBRID
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

While slowing from cruising speed to around 5 MPH, give or take, and pressing on the accelerator, the vehicle will not respond/accelerate for up to 1 second. This is dangerous because you don't know when the vehicle will respond and if you'll have the acceleration. My assumption is this is a symptom of the hybrid system trying to determine the best mode of propulsion - gas, electric only or a combination of both. We've taken it to the dealer and we were told "this is how hybrid systems work." We've owned Toyota hybrid systems and we know this is not normal. Kia/Hyundai should reprogram the hybrid system to that it responds with no delay, even if it means the fuel milage suffers as a result.

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