NHTSA Complaint #11620103 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the inside of the vehicle and the transmission was unintentionally downshifting. No warning light was illuminated. The VIN was not included in NHTSA Campaign Number: 18V390000 (Power Train). The vehicle was taken to an independent mechanic where it was diagnosed that the Flex Wheel was cracked and needed to be replaced along with several other unknown parts. The vehicle was repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 52,000.