NHTSA Complaint #11597506 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving 40 MPH, the vehicle briefly jerked and hesitated before returning to normal functionality. The contact stated that the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 128,000.