NHTSA Complaint #11559291 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11559291
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	November 24, 2023
Date Filed	December 9, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I purchased this vehicle used in 2017. I’ve had no issues until this year with coolant level problems. Every time the car went in limp mode, coolant had to be added several times. I went online to see if my car had any recent non-repaired recalls-there were none. However, I did find that there was a recall-#17S09-which is a coolant issue. Went to Preston Ford in MD who told me I need a $10,000 new motor because coolant is leaking in cylinder 4. If the coolant problem was repaired prior to me purchasing the car, why am I now having a coolant problem. I don’t think I should be responsible for any repairs to correct this problem. Please let me know what my next steps should be in situation. Thank you!

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