NHTSA Complaint #11543179 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated while driving 35 MPH, the front passenger’s seat became detached. No warning light was illuminated. The vehicle had been diagnosed by the dealer and determined that the failure was due to a design flaw which cause the plastic clips used to hold the seat together had fractured. The vehicle was repaired several times, but the failure persisted. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.