NHTSA Complaint #11537524 — 2016 MAZDA CX-5 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11537524
Vehicle	2016 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	July 1, 2021
Date Filed	August 9, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

What component or system failed or malfunctioned, and is it available for inspection upon request? - The infotainment system goes into a reboot loop and never starts. At times the backup camera will turn off when backing up. At other times the backup camera will not turn off and will be on while driving forward. How was your safety or the safety of others put at risk? When the backup camera turns off while utilizing it there is the possibility for an incident. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the dealer confirmed the reboot loop. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Only the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No, they appears a few years ago. I believe the main CPU got corrupted by an HD radio channel.

Related Complaints for the 2016 MAZDA CX-5

Other ELECTRICAL SYSTEM Complaints

#11717451 — February 12, 2026 — I noticed smoke filling the inside of my car. I looked over at the passenger seat, and my coat was on fire. I poured ...

#11707809 — December 30, 2025 — Passenger side seat heater overheated and burned upholstery.

#11707639 — December 29, 2025 — I was driving down the road and started smelling smoke then looked over and my passenger seat was in flames.

#11697961 — November 6, 2025 — THE FRONT PASSENGER SEAT HEATING SYSTEM CAUGHT FIRE AND BURNED THROUGH THE FABRIC AND MY DOG'S SEAT. THE FUMES MADE M...

#11680704 — August 14, 2025 — The contact owns a 2016 Mazda CX-5. The contact stated that while driving 60 MPH, the vehicle failed to accelerate as...

Recent Complaints for the 2016 MAZDA CX-5

#11717451 — SEATS — February 12, 2026 — I noticed smoke filling the inside of my car. I looked over at the passenger seat, and my coat was on fire. I poured ...

#11714979 — SEATS — February 2, 2026 — Leather heated seats .. safety put at risks because I suffered burns on my bottom (butt) from the driver seat getting...

#11708612 — SUSPENSION — January 4, 2026 — With no prior warning, just after turning into driveway, my car got stuck and would not move. It gave clicking sounds...

#11707639 — SEATS — December 29, 2025 — I was driving down the road and started smelling smoke then looked over and my passenger seat was in flames.

#11697961 — SEATS — November 6, 2025 — THE FRONT PASSENGER SEAT HEATING SYSTEM CAUGHT FIRE AND BURNED THROUGH THE FABRIC AND MY DOG'S SEAT. THE FUMES MADE M...