NHTSA Complaint #11680704 — 2016 MAZDA CX-5

The contact owns a 2016 Mazda CX-5. The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. In addition, there was an abnormal rattling sound coming from the engine. The contact pulled over to the side of the road before the vehicle stalled. The vehicle failed to restart. The vehicle was towed to an independent mechanic who determined that the engine had failed due to a lack of maintenance. The contact stated that the vehicle was equipped with an automatic reminder regarding the oil change. The contact stated that the oil change reminder failed to illuminate to indicate that the oil level was extremely low. The check engine warning light also failed to illuminate. The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.