NHTSA Complaint #11533690 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that while driving, the vehicle failed to exceed 4-5 MPH before the vehicle stalled. The vehicle was able to reverse but failed to move further. The vehicle was towed to a certified mechanic who diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired. The contact stated that several days later there was a clunking sound coming from the front of the vehicle. The vehicle was returned to the mechanic who stated that the sway bar had loosened. The vehicle was repaired. The contact stated that the check engine warning then became illuminated. The vehicle was returned to the mechanic who diagnosed the vehicle with cam shaft failure. The spark plugs were replaced; however, the vehicle continued to sputter while starting and was leaking coolant and oil onto the cam shaft causing the head gasket to be blown. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 95,500.