NHTSA Complaint #11511505 — 2014 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11511505
Vehicle	2014 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	March 6, 2023
Date Filed	March 13, 2023
Mileage	97,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the instrument panel cluster started to malfunction. Additionally, the contact stated that the audio panel, the radio, and the hands-free communication device failed to operate as designed. The dealer was notified of the failure and the contact was informed that the APIM may need to be repaired however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 97,000.

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