NHTSA Complaint #11510982 — 2013 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11510982
Vehicle 2013 FORD EXPLORER
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

On September 2, 2021, I was driving with my young son in the car. I had to pick him up from daycare due to severe weather(High winds and tornado warning in effect). I heard something hit my window, then my sons window, while driving 55 mph on the highway. I looked in the rearview and could'nt tell what it was. I dropped my son off at home with my mother and then noticed the entire A Pilar was missing on my 2013 Ford Explorer. I was shocked to say the least. I waited a few months to get this repair complete due to money restraints. Within those few months I noticed many other vehicles similar to mine by make and model were missing the same piece. Which I thought could no way be just a coincidence. I finally decided to get this eye sore fixed before it caused any more damage to my vehicle. I called my local body shop and they said that piece needs to be replaced by an auto glass shop. So then I thought, this is going to be expensive. I called my local auto body shop. Found out it would be $300 to replace both A pillars because you cant just have one. You need the pair. So I paid that and now that I know this is a known issue with my model vehicle I would expect more investigation or some sort of reimbursement for this.

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