NHTSA Complaint #11506646 — 2013 FORD EXPLORER

In October of 2018 while driving on the Interstate, I heard a noise in the area of the passenger windshield. I slowed down as I looked at the windshield and the pillar trim came loose and flew off the car. Fortunately, there was no one behind me and it went into the ditch at the side of the highway. I pulled off as soon as I could and checked the driver side trim, it seemed to be loose as well. I was able to secure it and went to my local dealership where they ordered replacement parts. The repair was $506.54. The same thing happened in December of 2021. So now I have paid twice to have this repair made which, in my opinion, should be a recall. I believe a consumer has a reasonable expectation that parts should remain on the vehicle. Yes, anyone could be hit and harmed by flying car parts. The problem was inspected and repaired by the Don Vance Ford Dealership (both times). There was no warning other that a rattling noise as the pieces came loose.