NHTSA Complaint #11498934 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11498934
Vehicle	2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	STRUCTURE:BODY
Date of Incident	June 15, 2021
Date Filed	December 27, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The 2018 Chrysler Pacifica Hybrid minivan has electronic sliding doors. The doors do not always shut when the button is pressed or handle is pulled. Sometimes it takes 4 to 10 tries to get the sliding door to shut and latch. The Chrysler owner's forum says this problem can be fixed by having the dealer reprogram the door software to make the door close with a little more force. This problem started at 36000 miles, I now have 46700 miles on the van. One owner van that I bough brand new in 2018.

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