NHTSA Complaint #11181118 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11181118
Vehicle	2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	STRUCTURE:BODY
Date of Incident	December 10, 2018
Date Filed	February 19, 2019
Mileage	2,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

GAS DOOR OPENS VIA A PUSHBUTTON. PUSH THE BOTTON, AND IT CHECKS FOR PRESSURE IN THE SYSTEM, THEN RELEASES DOOR. WHEN CLOSED, AND THE STARTER ACTIVATED, DOOR RE-OPENS. MUST EXIT VEHICLE TO RE-CLOSE. IT STAYS SHUT UNTIL NEXT OPENED WITH BUTTON. CLOSE DOOR, HIT STARTER, DOOR RE-OPENS. DOES NOT REOPEN UNTIL NEXT OPENED WITH BUTTON. DEALER, FCA FIELD TECH UNABLE TO FIX, 45 DAYS IN SHOP. VEHICLE STATIONARY AT EACH OCCURRENCE.PCM, BCM, OTHER COMPONENTS REPLACED, WIRING HARNESS INSPECTED; SEE ATTACHED. ISSUE NOTED ON DECEMBER ROAD TRIP, TAKEN TO DEALER ONCE HOME. PLACED IN SHOP 8 OR 9 JANUARY 2019. GAS DOOR RELEASE DESCRIBED AND PROBLEM IS DESCRIBED IN ATTACHED DOCUMENT.

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