NHTSA Complaint #11289818 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

THIS MORNING I ENTERED THE CAR WITH A PASSENGER AND NEITHER FRONT DOOR WOULD LATCH SHUT. THE DOOR WOULD REGISTER TO THE CAR AS CLOSED WHEN PULLED SHUT, BUT IT WOULD NOT PHYSICALLY LATCH. THE CAR WAS TURNED ON AND OFF, THE DOORS WERE LOCKED AND UNLOCKED, AND THE DOOR WAS REPEATEDLY OPENED AND SHUT, AND IT STILL WOULDN'T LATCH. AFTER ABOUT 4-5 MINUTES, THE DRIVER DOOR SUCCESSFULLY LATCHED. ANOTHER 5-10 MINUTES WAS REQUIRED ON THE PASSENGER DOOR BEFORE IT SUDDENLY STARTED LATCHING. THERE WAS NO OBVIOUS MANEUVER THAT PROCEEDED THE PROPER FUNCTIONING OF THE LATCH. WEATHER CONDITIONS WERE 23F THIS MORNING AND DRY. IT WAS DAMP THE NIGHT BEFORE AND THE TEMPERATURE WAS ABOVE FREEZING, BUT DID NOT RAIN OVERNIGHT. CAR WAS GARAGED INDOORS THE DAY BEFORE BUT LEFT OUTSIDE IN THE DRIVEWAY OVERNIGHT. THERE WAS A SLIGHT SOUND OF FROST GIVING WAY WHEN THE DOOR WAS FIRST OPENED THIS MORNING, BUT NO ICE BUILDUP.