NHTSA Complaint #11289813 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11289813
Vehicle	2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	STRUCTURE:BODY
Date of Incident	August 27, 2019
Date Filed	December 18, 2019
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I OPENED THE HOOD TO CHECK SOMETHING IN THE ENGINE COMPARTMENT, AND AFTERWARDS THE HOOD WOULD NOT LATCH SHUT. NEITHER THE PRIMARY OR SECONDARY LATCH WOULD HOLD THE HOOD DOWN. SINCE I WAS TRAVELING, I LOCATED A TOOL TO TRY TO MANEUVER DIFFERENT PARTS OF THE LATCH MECHANISM TO ATTEMPT TO GET IT TO HOLD. IT WAS VERIFIED THAT THE CABLE TO OPEN THE LATCH FROM THE PASSENGER COMPARTMENT WAS WORKING PROPERLY. AFTER ABOUT 15 MINUTES OF OPENING AND CLOSING AND PUSHING ON VARIOUS LATCH PARTS, THE HOOD FINALLY LATCHED SHUT. THE VEHICLE WAS TAKEN TO THE DEALER UPON MY RETURN HOME, AND THEY REPLACED THE LATCH MECHANISM.

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