NHTSA Complaint #11496478 — 2015 FORD FOCUS

The contact owns a 2015 Ford Focus. The contact stated while parking the vehicle in a parking lot, the contact was unable to shift the vehicle into reverse(R). The contact stated that she then shifted the vehicle to drive(D) and was able to front-end park the vehicle and then shift to park(P). When the contact returned and started the vehicle, she could not shift the gear shifter into reverse(R). The contact stated no warning light was illuminated. The contact stated that once she left the parking lot, the vehicle engine would rev as she depressed the accelerator pedal; however, the vehicle failed to properly respond. The contact drove the vehicle to a dealer where it was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The TCM was replaced; however, the contact was told by the dealer that the transmission needed additional work. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 86,000.