NHTSA Complaint #11493313 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11493313
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	September 27, 2022
Date Filed	November 12, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

Car has idling issues and coolant is repeatedly leaking onto the engine, which is causing smoking and could cause a fire. Car stalls often. It was diagnosed by a non certified Ford repair shop in one day and they suggested I take it to a Ford repair shop, because there are issues with the 2014 1.6 engine in the Ford Escapes. I took it to the shop and I was told a hose was leaking and it was not the engine. Car continued to smoke and stall. I took it back and after a week I was told it needed an engine because the coolant is leaking and it is not safe to drive. Ford said because the car has 113,000 miles on it it will cost $7-$8,000 to repair. The car is paid off and is not safe to drive. I was told by the dealer that they only fix 1.5 engines, but everything I am reading says the issue is with the 1.6 engines. I contacted Ford Customer Service and they told me to contact you because there is nothing they will do. The engine light has been coming on and we have been taking it in for repair for about 2 years. It should not have taken this long to diagnose

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