NHTSA Complaint #11491500 — 2020 MERCEDES-BENZ SPRINTER 2500

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11491500
Vehicle	2020 MERCEDES-BENZ SPRINTER 2500
Component	VEHICLE SPEED CONTROL
Date of Incident	June 20, 2021
Date Filed	October 30, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The cruise control system and related systems (distance control and automatic braking) repeatedly malfunction. Specifically the systems go off and on without warning. For example, when driving at highway speed the systems will suddenly shut off causing the vehicle to slow down (presumably without brake lights to alert the driver behind). Also presumably the automatic braking ceases to work when this happens This problem began shortly after I purchased the vehicle in May 2021 and I have brought it in for three unsuccessful repair attempts. Internet research reveals that this is apparently a common problem.

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