NHTSA Complaint #11686750 — 2020 MERCEDES-BENZ SPRINTER 2500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11686750
Vehicle	2020 MERCEDES-BENZ SPRINTER 2500
Component	POWER TRAIN
Date of Incident	June 19, 2025
Date Filed	September 11, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

I’ve had two issues with my sprinter van that were transmission shift module that left me stranded with no way to shift the car into neutral. I was blocking a fuel pump and couldn’t get the car into gear. The first time I was stuck in a parking lot with the same issue. I can’t believe no one else had this issue. The screen message said “Service required do not shift gears” I purchased the van new in 2020. It only has 17000 miles on it. The dealerships Mercedes Benz in Sioux Falls and Mercedes Benz in Rochester Minnesota repaired the van.

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