NHTSA Complaint #11654889 — 2020 MERCEDES-BENZ SPRINTER 2500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11654889
Vehicle	2020 MERCEDES-BENZ SPRINTER 2500
Component	POWER TRAIN
Date of Incident	March 7, 2025
Date Filed	April 16, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

While driving the vehicle, 4x4 and low range would engage on its own. It would cause the transfer case to grind, clunk, and lock up. This happened while the vehicle was in motion and could have easily sent the vehicle out of control. Some warning lights appeared on the dash. I took it into the dealership, they diagnosed it as a glitch in the transfer case actuator software. They updated the software and declined my warranty claim since the powertrain warranty did not cover software updates. I had to pay out of pocket for this fix. The issue is common to this model.

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