NHTSA Complaint #11626585 — 2020 MERCEDES-BENZ SPRINTER 2500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11626585
Vehicle	2020 MERCEDES-BENZ SPRINTER 2500
Component	POWER TRAIN
Date of Incident	November 18, 2024
Date Filed	November 21, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The vehicle experiences complete loss of power (dead peddle) in 2 situation. both of which happen completely randomly. 1. From the start at zero miles per hour. In this situation you will start to move and then there is no power no matter how hard you press the peddle. This is very dangerous when turning into traffic. The vehicle has completely stopped running the risk of T bone collision. 2. There is also "dead peddle" while driving on the highway. The problem happens quite often. There have been situations where I have slowed from 60mph down to 20mph forcing me to pull off the road before the vehicle has regained power again.

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