NHTSA Complaint #11397255 — 2020 MERCEDES-BENZ SPRINTER 2500

WHILE DRIVING ON A HIGHWAY AND PASSING UNDER A ROAD SIGN DESCRIBING THE NEXT EXIT, THE SPRINTER VAN AUTOMATIC CRASH AVOIDANCE KICKED IN, CAUSING THE VAN TO AUTOMATICALLY JAM ON THE BRAKES AND LOSE APPROXIMATELY 20 MPH WHILE CAUSING THE WHEEL TO PULL DECIDEDLY TO THE LEFT. THERE WERE NO VEHICLES IN FRONT OR BEHIND, AND THANKFULLY ENOUGH NONE CLOSE ENOUGH TO CAUSE AN ACCIDENT. THIS IS A FAIRLY COMMON OCCURRENCE, AND EVEN IF THE BRAKES DO NOT ENGAGE, THE CRASH AVOIDANCE ALERT SOUND WILL OFTEN TIMES CHIME AND STARTLE THE DRIVER FOR OTHER OVERHEAD OBSTACLES LIKE TRAFFIC SIGNS AND TUNNEL ENTRIES. THIS FEATURE, ALONG WITH LANE DEPARTURE ASSIST (WHICH ALSO IS BUGGY) AUTOMATICALLY TURNS ON AFTER EVERY RESTART, EVEN AFTER BEING TURNED OFF MANUALLY. IT IS UNSAFE.