NHTSA Complaint #11486835 — 2017 FORD EDGE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11486835
Vehicle 2017 FORD EDGE
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

SWOLLEN LUG NUTS - On 26 September 2022, my right rear tire picked up a nail causing a flat tire. After removing the spare, lug wrench and jack, I found the Ford factory lug wrench would not fit on the lug nuts. I required road side assistance for which I was billed $95 for the call (subsequently reimbursed by my insurance company). When the road side assistance serviceman arrived, he said it was a common Ford problem. He had larger sockets and easily installed the spare. I purchased replacement 20 lug nuts for $42.39. Reimbursement would be appropriate. Fortunately, the event occurred mid day in temperate weather in a small town where I could easily pull out of traffic. If it would have occurred during the dark during inclement weather, the outcome may have been disastrous. A recall for replacement of these lug nuts is appropriate.

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