NHTSA Complaint #11482737 — 2014 FORD ESCAPE

per the coolant recall issued in 2017/2018, I had my car repaired at Ted Britt Ford where I bought my card. I have now had a coolant issue and my car now has been towed to a car repair shop that is stating I will need to buy a new engine due to a crack at cylinder 3 (Which I see repeated over and over for the exact cause on the message boards due to poor recall and that it needs to be recalled again) at a cost of approx $9,000 even though Ford has had these recalls but did not fix the problem as many upon many complaints on the message boards and many phone calls, emails to Ford with no resolutions. I am reaching out to NHTSA in hopes that not only my issue will be resolved whether through a recall. I look forward to a positive, speedy remedy as my car is now sitting in a repair shop parking lot. I have reached out to Ted Britt via email asking for help but once they found out it was due to this recall issue they have stopped responding. The Manager's name is [XXX]. **Update he did respond to me on 9-3-2022 with the 2018 Recall record (which I have uploaded here) and said I need to call Ford directly at 800.392.3673. I will call on Tuesday due to them being closed for the Labor day holiday. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).