NHTSA Complaint #11475891 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that while stopped in traffic, he was rear-ended by another vehicle that was driving at 70 MPH. The contact applied the emergency brake to prevent his vehicle from hitting the vehicle in front of him. The air bags did not deploy upon impact. The contact sought treatment at a urgent care where he was treated for the pain in his neck and back. A police report was not filed. The contact drove the vehicle home and contacted a dealer who referred him to an independent collision center. The vehicle was towed to the collision center where the vehicle was repaired. Upon return of the vehicle, the contact stated that the instrument cluster screen was white and would flicker. The vehicle was taken back to the collision center where they towed the vehicle to the Ford dealer. The dealer informed that contact that the instrument cluster was an internal failure and would not cover the cost of repair. Upon investigation, the contact discovered NHTSA Campaign Number: 15V406000( Electrical System) which he linked to his failure. The manufacturer was notified and informed him that his vehicle was not included in the recall; he was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was unknown due to the failure.