NHTSA Complaint #11467972 — 2014 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11467972
Vehicle	2014 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	July 1, 2020
Date Filed	June 7, 2022
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The contact owns a 2014 Ford Escape. The contact stated while driving at various speeds, the infotainment screen would go blank causing the rear backup camera to become inoperative. The contact took the vehicle to a dealer where they replaced the Accessory Protocol Interface Module (APIM) under NHTSA Campaign Number: 15V406000 (Electrical System) however, the failure persisted. The contact took the vehicle back to the dealer where a diagnostic test was performed; it was determined that the air control module (ACM) needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 75,000.

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