NHTSA Complaint #11465963 — 2016 MAZDA CX-5 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11465963
Vehicle	2016 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	May 23, 2022
Date Filed	May 24, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

The Infotainment system engages in "ghost touch," where the screen scrolls through and clicks random buttons on its own. This occurs both while I am driving and while I am parked. It will change radio stations, exit out of the navigation, and click other random buttons so that I then have to turn off the display in order to get it to stop. For example, yesterday, it kept clicking the repeat button on the Bluetooth display so I was forced to listen to the same 1 second of a song until I could finally shut the Infotainment off. When this occurs while driving it is a hazardous distraction. Mazda had the same issue with its Infotainment system in the 2016 CX-3 and issued a recall. I reached out to Mazda to explain I am having the same problem but they will not fix it.

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