NHTSA Complaint #11455975 — 2015 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11455975
Vehicle 2015 FORD EDGE
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

While driving my 2015 Ford Edge the Power Steering stopped working, the dashboard lite up. I stopped the SUV. and was unable to drive. I took it to my local garage and they pulled codes and diagnosed a bad Power Steering rack and pinon. Located a used one for $350.00 had that installed but did not work! I had to buy a new one at a cost of $1492.36 . The total cost between parts and labor was over $2500.00 The garage that did all the work took it upon it self to take apart the original Rack and Pinon to see what happened to it?? They found that the seal between the two halves on the Rack and Pinon had failed and that water had gotten into the unit and ruined the electronics inside it. The recall on the bolts was done , but problem should up shortly after? I FEEL THIS IS A FLAW IN THE DESIGN OF THE UNIT AND SHOULD BE LOOKED INTO BY THE NHTSA further, because this could of caused a serious crash!!

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