NHTSA Complaint #11575590 — 2015 FORD EDGE

The contact owns a 2015 Ford Edge. The contact stated that while her husband was driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, with the steering wheel requiring increased effort to maneuver the vehicle. The traction control and power steering warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 170,000.