NHTSA Complaint #11443641 — 2014 FORD ESCAPE

In brief, It is my contention that safety recall# 17S09 service was not performed in its entirely on my vehicle and likely several others by the dealerships. The dealerships only replaced the engine coolant sensors & the motor mounts per their understanding of the recall instructions but did not replace the coolant system hoses as instructed in the Dec 13th correspondence to the dealers. After having several problems with coolant leakages in my vehicle which caused the check engine light to come on it was discovered that I had multiple hoses leaking. I spoke with a service manager at the dealership that performed my recall service in April/2018 about the hoses not being replaced which was my current problem? I was informed this was not what the dealerships were instructed to do by Ford Motors in their recall notices to them. Two different dealerships I visited were oblivious to this recall mandate. In the meantime I have incurred nearly $1500 in repair expenses because the recall that was investigated and mandated by NHTSA in 2017 was not performed in its entirety although Ford Motors assured this would be addressed in the recall. Investigation needed/warranted.