NHTSA Complaint #11426814 — 2016 MAZDA CX-5 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11426814
Vehicle	2016 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	July 18, 2021
Date Filed	July 28, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

The component that failed was the CMU unit in my screen. I was unable to use Bluetooth and hands free driving which put my safety at risk and when driving at night the screen would light up, reboot, shut down, light up which was very distracting. I took it to the dealership which they said this is happening in cars and they will not cover it. They fixed it at a cost of $864.34. I contacted Mazda and explained how distracting this is to drive and they explained there is nothing they could do but give me a $250.00 credit.

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