NHTSA Complaint #11418160 — 2017 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11418160
Vehicle	2017 FORD EDGE
Component	STRUCTURE:BODY
Date of Incident	May 22, 2021
Date Filed	May 22, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

We are having an ongoing issue with the tailgate malfunctioning of our 2017 Ford Edge Titanium. The tailgate will suddenly will not open for no reason after pushing the remote as well as the button on the hatch . We have tried resetting it on the menu and it will work for a while and then won’t open again. I have read that other owners have reported that it closes on their heads while putting stuff in the back. This is a safety issue because we can’t get to the spare tire if need be because of a design flaw that allows no manual operation of this tailgate!! I can’t believe this issue has not been addressed by Ford or the NTSB. Very frustrated.

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