NHTSA Complaint #11674287 — 2017 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11674287
Vehicle 2017 FORD EDGE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

My 2017 Ford Edge Sport has the exploding Panoramic moonroof. The first incident - the car was parked and the front movable glass panel was cracked (see picture 1). No objects hit the glass. The second incident occurred while was wife was driving on the interstate at 75mph. It sounded like a gun shot - glass exploded into the passenger compartment - luckily the sunvisor was CLOSED or my wife and her parents in the backseat would have been sprayed with broken glass (see pictures 2 and 3). No objects hit the glass - there were no other vehicles around her at the time of the incident. We have now replaced the movable glass panel twice at a total cost of $2500 -- via insurance with our deducible of $1000. And NOW - the rear non-movable glass panel is cracked! It just won't end! The 1st incident was about Oct. 25, 2024- the 2nd incident was around May 9, 2025.

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