NHTSA Complaint #11414636 — 2014 FORD ESCAPE

I REPLACED THE SPARK PLUGS ON 4/25/2021 FOR MY 2014 FORD ESCAPE SE DUE TO AN P0303 ERROR INDICATING A MISFIRE FOR # 3 CYLINDER. ALL THE SPARK PLUGS WERE EASILY CHANGED EXCEPT CYLINDER #3, THIS SPARK PLUG SEIZED. AS A RESULT, I HAD MY FORD ESCAPE TOWED TO HASTINGS FORD (GREENVILLE, NC) ON 4/29/2021. GARY FROM THE SERVICE DEPARTMENT CALLED TO TELL ME (@5:00 4/29/2021) THAT THE MECHANIC WAS UNABLE TO REMOVE THE SEIZED SPARK PLUG AND THAT REPLACING THE CYLINDER HEAD WOULD NOT BE SUFFICIENT. THE ENGINE (1.6 L ECOBOOST) IS KNOWN TO LEAK COOLANT AND THAT IT WOULD BE A WASTE OF TIME AND MONEY TO JUST REPLACE THE CYLINDER HEAD. THE SERVICE DEPARTMENT RECOMMENDED THAT I REPLACE THE "LONG BLOCK" FOR A TOTAL COST OF $7800 (INCLUDING LABOR). MY VEHICLE ONLY HAS 104,954 MILE. THE DEALERSHIP KNOWINGLY ACKNOWLEDGES A DEFECT WITH THE MOTOR BUT WILL NOT ACCEPT RESPONSIBILITY TOWARDS FIXING THE ENGINE. I CALL FORD'S CUSTOMER SERVICE ON 4/29/2021 @ 6:06 TO ASK FOR ASSISTANCE IN REPAIRING MY VEHICLE (CASE # - CAS-31599643) AND RECEIVED A CALL FROM A SUPERVISOR ON 4/30/2021 @ 1:37. JOEL INDICATED THAT FORD ASSUMES NO RESPONSIBILITY TOWARDS THE REPAIR OF MY VEHICLE SINCE IT'S BEYOND THE POWERTRAIN WARRANTY. I HAVE FOUND 2 CLASS ACTION LAW SUITS AGAINST FORD FOR THE 1.6 L ECOBOOST DUE TO THE COOLANT LEAK DAMAGE TO THE ENGINE AND BELIEVE THAT FORD SHOULD BE RESPONSIBLE FOR THE REPAIRS.