NHTSA Complaint #11413014 — 2014 FORD ESCAPE

DUE TO COOLANT LEAK/BURNING/LEAKING INTO ENGINE I AM HAVING TO ADD COOLANT TO MY VEHICLE EVERY OTHER MONTH WHEN THE VEHICLE ALERTS ME THAT COOLANT LEVEL IS LOW. I TOOK CAR IN BACK IN 2018 WHEN THE RECALL FOR THIS ISSUE WAS CREATED. THE RECALL DID NOTHING TO FIX THE ACTUAL ISSUE OF WHERE THE COOLANT WAS GOING AND ONLY INSERTED A SENSOR IN THE SYSTEM TO NOTIFY THE DRIVER OF THE ISSUE SOONER TO HOPEFULLY PREVENT ENGINE FROM CATCHING FIRE DUE TO RUNNING TOO HOT. MY VEHICLE HAS LESS THAN 55K MILES AND ENGINE IS NOT PERFORMING AS IT DID BEFORE AND I AM CONCERNED THAT COOLANT HAS DAMAGED MY ENGINE. FORD CUSTOMER SERVICE HAS SAID THAT SINCE MY VEHICLE IS 2014 MODEL YEAR THAT IT IS OUT OF ANY WARRANTY. THIS IS REALLY NOT ACCEPTABLE AS I MENTIONED THEY IDENTIFIED AN ISSUE WITH THE COOLANT BUT DIDN'T FIX IT AND ONLY PUT AN EARLY ALERT IN. PLEASE LOOK INTO AND ADVISE HOW I CAN GET THIS CORRECTED OR REPLACED. WHEN THIS HAPPENED IN 2018 THE VEHICLE SAID IT WAS RUNNING HOT AND REDUCED POWER AND I COULD ONLY DRIVE IT FOR A FEW MINS AT A TIME TO GET IT TO A DEALER TO CHECK IT OUT. THIS WAS IN JULY 2018 AND I HAVE BEEN ADDING COOLANT EVERY COUPLE OF FEW MONTHS SINCE JULY OF 2018.